Shipping policy

Effective Date: February 22, 2025

At Self Development Journal, we are committed to providing you with a smooth and efficient shopping experience. Please review our shipping and delivery policies below:

Shipping and Free Delivery

We offer worldwide shipping for all orders.
Our shipping facility is based in Australia, and we proudly offer free shipping within Australia on orders over $100 (excluding shipping fees on international orders).
For international orders, standard shipping rates apply based on the destination.
Processing Time

Standard processing time for all orders is 1-2 business days. Please note that public holidays may cause delays of 2-4 business days.
Once your order has been shipped, you will receive a confirmation email with tracking details.
If you don’t receive your confirmation email, please check your spam/trash folders or contact us at info@selfdevelopmentjournal.com for assistance.
Please allow 1-2 business days for your tracking details to update once your order has been shipped.
Carrier Delays

While we do our best to ensure timely delivery, please note that we are not responsible for any delays caused by the carrier or circumstances beyond our control, such as weather conditions, public holidays, or customs processing.
Thank you for choosing Self Development Journal. We hope you enjoy your purchase, and if you have any questions, feel free to reach out to us!

Shipping Timeframes

Australia:

Standard Shipping: 2-6 business days
Express Shipping: 1-3 business days

New Zealand:

Standard Shipping: 4-7 business days
Express Shipping: 2-5 business days

United States:

Standard Shipping: 5-9 business days
Express Shipping: 3-6 business days

United Kingdom:

Standard Shipping: 4-7 business days
Express Shipping: 3-5 business days

Europe:

Standard Shipping: 5-10 business days
Express Shipping: 4-8 business days
Please note that business days exclude weekends and public holidays. Additionally, international shipping times can be longer due to customs processing.

Taxes & Duties

At Self Development Journal, we are committed to complying with all applicable Australian tax laws and regulations. Below are the details regarding the taxes and duties applied to our products and services.

Goods and Services Tax (GST):

As an Australian business, all sales of physical goods and services are subject to the Goods and Services Tax (GST), which is currently set at 10%. The GST will be applied to the price of the products and services you purchase from our website, unless stated otherwise. The final price you pay at checkout will include GST.

International Orders:

For customers outside of Australia, please note that prices listed on our website do not include any international taxes, duties, or customs charges. These additional fees may be levied by the customs authority in your country upon arrival of the goods. The recipient of the order is responsible for paying these fees.
Please check with your local customs office for more details regarding these potential charges.

Customs & Import Taxes:

For international orders, customs duties and import taxes may apply. These fees are not included in the product price and must be paid by the recipient.
Customs delays can occur, and we recommend you allow extra time for delivery if your package is held in customs.

Invoices and Documentation:

Invoices will be provided for every transaction made on our website. These invoices will clearly show the GST charges for Australian orders.
For international orders, any relevant shipping, customs, or import fees will be separate from the cost of the product.

Australian Orders:

For customers located in Australia, the applicable GST will be added to your order total.
If you are a business registered for GST in Australia, you may be able to claim back the GST paid on your purchase. Please consult with your accountant or the Australian Taxation Office for further information.

How Can I Change My Order?

If you need to make changes to your order, such as updating your address or adding/removing products, please contact us as soon as possible at info@selfdevelopmentjournal.com. While we process orders quickly, we will do our best to accommodate your request, though changes cannot be guaranteed once the order is in progress.

Missing Package? We’re Here to Help!

If you haven’t received your package, we understand how frustrating it can be, and we're here to help! Here’s what you can do to get your package sorted:

Check Tracking Information: Review the tracking number provided with your order to confirm the current status and see if there are any updates from the delivery carrier.
Confirm Delivery Details: Double-check the delivery address to ensure it matches the one on your order. Sometimes, packages can be left in a safe place if you're unavailable.

Ask Neighbors or Household Members: In some cases, a neighbor or someone in your household may have received the package on your behalf.

Still Missing?: If you’ve gone through these steps and your package still hasn’t arrived, please reach out to our customer support team at info@selfdevelopmentjournal.com. Provide your order number and tracking information, and we’ll investigate the issue further with the carrier to get your package to you.
If your package is lost, damaged, or delayed significantly, please contact us immediately so we can work with the carrier to resolve the issue. You may be eligible for a replacement or refund, depending on the circumstances.

Your satisfaction is important to us, and we’re dedicated to resolving this as quickly as possible.

Contact Information

If you have any questions or concerns regarding shipping or delivery, please don't hesitate to contact us at info@selfdevelopmentjournal.com.